Medlern

Privacy Policy

Updated on 30 October 2023

Your privacy is of great importance to us. This Privacy Policy Statement (“Policy”) outlines MedLern India Private Limited’ (“We” or “Us”) policy and practices in relation to the collection, storage, use, processing, and disclosure of personal data that you have chosen to share, voluntarily and without any coercion or when you access our website https://www.medlern.com, https://store.medlern.com and mobile application available on iOS and Android platforms that We own and operate, and other communications that you are offered by Us through our communication channel and services we offer in line (collectively, the “Platform”).

This privacy policy applies only to our online activities and is valid for visitors to our website/App with regards to the information that they shared and/or collected by Us. This policy is not applicable to any information collected offline or via channels other than the website/App or Services we offer. References to ‘you’, ‘your’ or ‘user’ means the end user utilizing or accessing the Services.

CONSENT

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THIS POLICY AND ALL TERMS INCORPORATED BY REFERENCE. THE COMPANY RESERVES THE RIGHT TO ALTER, AMEND AND MODIFY THIS POLICY AT ITS SOLE DISCRETION. ALL SUCH AMENDMENTS AND MODIFICATIONS WILL BE DULY NOTIFIED ON WEBSITE. YOUR CONTINUED USE AND ACCESS OF OUR SERVICES AFTER WE PUBLISH THE CHANGES TO THIS POLICY MEANS THAT YOU HAVE CONSENTED TO THE UPDATED TERMS NOTIFIED BY US FROM TIME TO TIME. IF YOU ARE NOT AGREEABLE TO THIS POLICY, WE REQUEST YOU NOT TO ACCESS OR USE THE SERVICES.

For our Terms and Conditions, please visit at our terms and conditions page.

OVERVIEW

We are committed to maintaining your privacy and we value and appreciate your trust in us. We let you retain as much control as possible over your personal information. However, you may not visit and use our Services at any time without telling us who you are or revealing the required information about yourself. To the Company, our most important asset is our relationship with you.

We are dedicated to maintaining the confidentiality, integrity and security of any personal information about our users. We are proud of our privacy practices and the strength of our Website and App security and want you to know how we protect your information and use it to provide to you the Services.

This Policy does not cover the privacy practices of third parties that we do not own or control. We may provide third-party content or links to web sites or applications or include features that allow you to connect with third parties, such as financial institutions or other service providers. When you interact with a third-party, you should read that party’s privacy policy and terms of use to understand the practices that it follows in relation to the access, storage, processing, use etc. of data collected by that party.

Data Fiduciary/Controller

The Company, having its registered office IWF Campus, Tower A, Survey.No.192, Whitefield Main Rd, Mahadevapura, Bengaluru- 560016 and its Affiliates will be the controller of your personal data and other data provided to, or collected by or for, or processed in connection with our Services.

Data Processors (Sub-processors or Service Providers)

Data Processor (Sub Processors or Service Provider) means any natural or legal person who processes the data on behalf of the Company. We may use the services of various Service Providers/Sub processors in order to process your data more effectively.

This Policy sets out the following:

  • The type of information we collect;
  • Purpose of collection of such information;
  • Usage of the information;
  • Intended recipients of the information;
  • Entities which collect and retain the information;
  • Security measures;
  • Transfer of data;
  • Authentication of information you choose to provide; and
  • Disclosure of information to third parties.

Capitalized words in the Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms”), available at our term and conditions page. Please read this Policy in consonance with the Terms.

By using the Platform, you are voluntarily consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Policy.

Collection Of Personal and Other Information

  • By using the Platform, you consent to allowing us to collect information about your activity and trends on the Platform. We will not collect any information from you, except where it is knowingly and explicitly provided by you.
  • You expressly agree and acknowledge that we may collect and store your personal information including, but not limited to, your user name, passwords, email address(es), name, address, age, date of birth, sex, nationality, browsing history, etc., as well as any content or other information you upload, share, and/or publish on the Platform. You acknowledge that this information may be used by us to provide the Platform and its features to you.
  • To use some features of the Platform, you may be requested to register your phone number, email address, and/or any other device to receive text messages, notifications, and other services. You authorize us to send you electronic alerts for details pertaining to registration, other service requirements, and advertising.
  • You are aware that by using and/or creating an account with the Platform, you authorize us and our associate partners to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Platform. Further, you agree to receive promotional and other emails from us. Through our email services you will receive information about the latest developments on the Platform. You may unsubscribe from our mailing list at any time, via the unsubscribe/opt out option we offer.
  • You are aware that by using and/or creating an account with the Platform, you authorize us and our associate partners to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Platform. Further, you agree to receive promotional and other emails from us. Through our email services you will receive information about the latest developments on the Platform. You may unsubscribe from our mailing list at any time, via the unsubscribe/opt out option we offer.
  • We collect data by way of ‘cookies’. Cookies are small data files which are sent to your browser from the Platform and are stored on your computer or device (hard drive). The cookies shall not provide access to data in your computer or device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Platform and provide you with a tailored and user-friendly service. The cookies shall enable you to access certain features or services of the Platform. Most web browsers and devices can be set to notify when you receive a cookie or prevent cookies from being sent. If you do prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform. Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
  • We will handle personal data appropriately, in line with the circumstances. If any intended use of personal data goes beyond the purposes envisioned during collection, we will notify you of the new purpose(s) and seek consent to use your personal data for such purpose(s).
  • You are aware that this Policy covers our treatment of any personally identifiable information that you share with us.
  • You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your account on the Platform, and that any and all content or information uploaded by you may be retained and/or displayed on the Platform indefinitely.
  • You do not have to supply any personal data or information to us but in doing so, you may not be able to take advantage of all the features of the Platform.
  • We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of a data or security risk.

Disclosure Of Personal Information

In general, we will not disclose personal data except in accordance with the following:

  • In order to carry out the purpose for which the personal data was collected;
  • Where you have consented to the disclosure;
  • To enforce our Terms;
  • By law; or
  • Where ordered to do so by a court of competent jurisdiction or by any governmental agency.

Authenticity Of Information

  • We have taken all reasonable steps to ensure that the information on the Platform is authentic.
  • You agree that the information and personal data you provide us with are true, correct, and accurate. We shall not be liable for any incorrect or false information or personal data that you might provide.
  • You may review the information and personal data that you have provided during your use of the Platform and choose to correct or modify the same. You may do so by writing to us or our Grievance Officer at the address provided in Section 10 of this Policy.

Third Party User Experience Improvement Services

We use third- party user experience improvement services (including but not limited to those provided by Google, Inc. and/or its affiliates) and applications to better understand your behavior on the Platform.

The information collected includes (but is not limited to):

  • Age
  • Gender
  • interests

Your relationship with these third parties and their services and tools is independent of your relationship with us. These third parties may allow you to permit/restrict the information that is collected. It may be in your interest to individually restrict or enable such data collections.

The place of processing information depends on each third-party service provider, and you may wish to check the privacy policy of each of the service providers to identify how much data is shared and why.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. For more general information on cookies, please read “What Are Cookies” from Cookie Consent

Third Party Authentication Services

We use third party authentication services (including but not limited to those provided by Google Inc. and/or its affiliates and Facebook Inc. and/or its affiliates). In such cases, we may be privy to, granted access to, and/or store certain data available with these third parties for registration and identification purposes.

The place of processing information depends on each third-party service provider, and you may wish to check the privacy policy of each of the service providers to identify how much data is shared and why. When you opt in to receive communications from third parties you will be subject to the third party’s privacy policy. We will not be responsible for the privacy standards and practices of third parties.

Security Measures

We implement certain security measures including encryption, firewalls, and socket layer technology to protect your personal information from unauthorized access and is in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011) and the Digital Personal Data Protection Act, 2023. However, you agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Platform, you agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.

We work to protect the security of your information during transmission of data by using Secure Sockets Layer (SSL) software, which encrypts information you input. We constantly re-evaluate our privacy and security processes and adapt them as necessary to deal with new challenges.

We make every effort to allow you to retain the anonymity of your personal identity and you are free to choose a login ID, email address and password that keep your personal identity anonymous. Access to your registration information and your personal data is strictly restricted to our employees and contractors, on a need-to-know basis, in order to operate, develop or improve the Services

You agree and understand that you are responsible for maintaining the confidentiality of all information provided to the Company while registering yourself, which includes your login ID, e-mail address and the passwords for the same. You are fully responsible for all activities that occur under your e-mail address, password or account and you shall ensure to exit from your account at the end of each use. The Company will send all correspondences, notices and any other communication to the e-mail address furnished by you.

In the event of your becoming aware of any unauthorized access or misuse of your account/ information, you must forthwith notify the Company at privacyoffice@medlern.com. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.

Business Transitions

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred. In such a case, we will intimate you of the same and ensure the protection of your information as per this Policy

Transfer Of Data

As a part of your use of the Platform, the information and personal data you provide to us may be transferred to and stored at countries other than India. By way of example, this may happen if any of our servers are from time to time located in a country other than India, or one of our service providers is located in a country other than India. We may also share information with other national bodies of countries other than India. These countries may not have the same data protection laws.

If you use the Platform while you are outside India, your information may be transferred to a country other than India in order to provide you with the Platform.

By submitting your information and personal data to us, you agree to the transfer, storage, and/or processing of such information and personal data outside India in the manner described above.

Other Uses and Legal Disclosures

We do not and will not sell or rent your personal information to anyone, for any reason, at any time, unless you have explicitly consented to the same. We may need to disclose information about you when required by law or legal process or if we have a good faith belief that disclosure is reasonably necessary to (a) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) enforce our agreements with you, (c) investigate and defend ourselves against any third-party claims or allegations, (d) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (e) exercise or protect the rights and safety of the Company, our users, personnel, or others. In addition to the circumstances described above, we may utilize the data for some statistical or other representational purposes without any disclosure of your personal data.

We will attempt to notify you about legal demands for your personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency.

Change In Privacy Policy

We may amend this policy from time to time, at our sole discretion. If there are substantial changes in the way your personal information is being used, we will notify you by posting the changes on the Policy page.

Governing Law and Jurisdiction

For users in the Asia region: If you choose to access or use our Services, your visit, use and any dispute over privacy are subject to this Privacy Policy. Any disputes arising out of this Privacy Policy and the Services shall be governed by the laws of India and the courts of Bangalore, India shall have the exclusive jurisdiction. Any dispute arising out of or in relation to the Privacy Policy shall be resolved through arbitration/Courts in accordance with Indian Arbitration and Conciliation Act, 1996. The venue and seat for arbitration shall be Bangalore. The proceedings shall be in English.

For users in the other region: If you choose to access or use our Services, your visit, use and any dispute over privacy are subject to this Privacy Policy. Any disputes arising out of this Privacy Policy and the Services shall be governed by the laws. The proceedings shall be in English.

Grievance Officer

You may contact us at privacyoffice@medlern.com with any enquiry relating to this Policy or an enquiry relating to your personal information (review, update, deletion). You can also do so by writing to our Data Protection Representative, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below:

Addressed to: MedLern India Pvt. Ltd., IWF Campus, Tower A, Survey.No.192, Whitefield Main Rd, Mahadevapura, Bengaluru- 560016, India

Email to: privacyoffice@medlern.com